Versand
Versand
Shipping Policy
Last updated: August 4, 2026
Overview
geghw is owned and operated by KK 17 ApS, a company registered in Denmark.
This Shipping Policy explains where we deliver, how orders are processed, applicable shipping charges, estimated delivery times, tracking information, customs requirements, and what happens if an order is delayed, damaged, lost, refused, or returned to us.
This Shipping Policy applies to orders placed through geghw for delivery to Germany and Austria.
By placing an order through our website, you agree to this Shipping Policy, our Terms of Service, our Privacy Policy, and our Return & Refund Policy.
Shipping Destinations
We currently deliver orders to addresses within:
- Germany
- Austria
We do not currently deliver to countries or territories that are not available as shipping destinations during checkout.
Available shipping destinations will be clearly displayed during checkout.
Shipping Method
Orders delivered to Germany and Austria are sent using tracked standard shipping.
The shipping carrier may vary depending on the delivery address, product type, package size and weight, warehouse location, and carrier availability.
The carrier assigned to your order will normally be shown in the shipping confirmation email or tracking information.
Shipping Cost
We provide free standard shipping to Germany and Austria.
Customers will not be charged a standard shipping fee for eligible orders delivered to Germany or Austria.
Any optional premium, express, special-handling, or additional delivery service will only be charged if it is available during checkout, the applicable charge is clearly displayed before payment, and the customer actively selects that service.
Order Processing Time
Orders are normally processed within 1–2 business days after payment has been successfully authorised.
Business days are Monday to Friday, excluding public holidays in Denmark and public holidays affecting the relevant warehouse or shipping carrier.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing time is separate from shipping transit time.
Order Cut-Off Time
Orders received before 2:00 PM Denmark time on a business day will normally begin processing on the same business day.
Orders received after the cut-off time will normally begin processing on the following business day.
The cut-off time does not guarantee same-day dispatch.
Estimated Delivery Time
For orders delivered to Germany and Austria, the estimated delivery schedule is:
- Order processing time: 1–2 business days
- Shipping transit time: 5–10 business days
- Estimated total delivery time: 6–12 business days
Delivery estimates are not guaranteed delivery appointments.
Delivery may occur earlier or later depending on the carrier, delivery location, public holidays, customs processing, severe weather, transport disruption, seasonal demand, or other circumstances outside our reasonable control.
Accurate Shipping Information
Customers are responsible for providing a complete and accurate delivery address during checkout.
The delivery information should include, where applicable:
- Full recipient name
- Street name
- House or building number
- Apartment or unit number
- Postal code
- City
- Country
- Reachable email address
- Reachable telephone number
We are not responsible for delays or failed deliveries caused by incomplete, inaccurate, or outdated delivery information supplied by the customer.
Address Changes
Please contact us as soon as possible if you need to change your delivery address.
We may be able to update the address before the order has been processed or dispatched, but address changes cannot be guaranteed.
Once an order has been dispatched, we may be unable to change the delivery address, the carrier may charge a redirection fee, or the package may be returned to us.
Delivery Delays
If your order has not arrived within the estimated delivery period, please contact us at:
Email: chowdhuryshahadat237@gmail.com
Please include your full name, order number, delivery address, and tracking number, if available.
We will investigate the delivery with the carrier.
Late Delivery and Consumer Rights
If an order is not delivered within the agreed delivery period, please contact us and allow us a reasonable opportunity to investigate and arrange delivery.
Where required by applicable consumer law, you may provide us with an additional reasonable deadline for delivery.
If delivery is not completed within that additional period, you may have the right to cancel the order and receive a refund.
Nothing in this Shipping Policy limits your mandatory rights under German, Austrian, or European Union consumer protection law.
Lost Packages
Before contacting us, please review the carrier tracking information, check the delivery address in your order confirmation, check with household members or neighbours, and check any safe place, parcel locker, post office, or collection point.
If the package still cannot be located, contact us at:
Email: chowdhuryshahadat237@gmail.com
If the carrier confirms that the package was lost before successful delivery, we will offer an appropriate remedy, which may include a replacement at no additional cost or a refund to the original payment method.
Damaged Packages
Please inspect your package as soon as it is delivered.
If the package or product arrives damaged, contact us promptly at:
Email: chowdhuryshahadat237@gmail.com
Please provide your order number, a description of the damage, and clear photographs of the packaging, shipping label, and damaged product.
Incorrect or Missing Items
If you receive the wrong product, an incorrect quantity, or an incomplete order, please contact us promptly at:
Email: chowdhuryshahadat237@gmail.com
Include your order number and photographs of the products and packaging.
After reviewing the issue, we may arrange delivery of the correct or missing product, a replacement, a prepaid return label, or a refund where appropriate.
Risk of Loss or Damage
For consumer orders delivered to Germany or Austria, risk of loss or damage generally remains with us until the goods are physically delivered to you or to a person identified by you to receive them.
Nothing in this section limits mandatory consumer protections.
Customs, Import VAT, and Duties
Germany and Austria are members of the European Union.
Orders dispatched from within the European Union will not normally be subject to import customs duties when delivered to Germany or Austria.
Orders dispatched from outside the European Union may be subject to import VAT, customs duties, customs clearance, carrier administration fees, or other charges imposed by customs or tax authorities.
Customs processing may extend the estimated delivery period.
Order Cancellation
Orders may be cancelled before dispatch by contacting us at:
Email: chowdhuryshahadat237@gmail.com
Cancellation requests cannot be guaranteed once processing has started.
Once an order has been dispatched, it cannot normally be cancelled through the shipping process. However, customers may exercise applicable cancellation or return rights in accordance with our Return & Refund Policy and applicable consumer law.
Returns
Shipping-related returns are governed by our Return & Refund Policy.
Approved returns receive a prepaid return shipping label.
Customers will not be charged return shipping costs for approved returns.
Products should not be returned without first contacting us and receiving return instructions.
The return address is:
KK 17 ApS
C/O Lasse Berg Frederiksen
Engsøvej 183, 1. th
8240 Risskov
Denmark
Delivery Restrictions
We do not knowingly ship products prohibited by applicable law, products restricted by the selected carrier, hazardous products through unsuitable services, products to addresses subject to sanctions or legal restrictions, or orders that cannot be lawfully imported into Germany or Austria.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to shipping carriers, delivery coverage, shipping rates, processing times, legal requirements, or operational practices.
The latest version will be published on this page with an updated revision date.
Contact Us
For questions regarding shipping, tracking, delivery, customs, or a missing or damaged order, please contact us.
KK 17 ApS
Trading Name: geghw
Company Registration Number: 44208539
Registered in: Denmark
Business Address:
C/O Lasse Berg Frederiksen
Engsøvej 183, 1. th
8240 Risskov
Denmark
Email: chowdhuryshahadat237@gmail.com
Phone: 470-208-4772